Patient Access

Call center mergers, system upgrades and effectiveness changes (clinical triage)
Schedule enhancements (Physician offices, Radiology)
Patient self-service strategies (payment portals, patient payment estimates, scheduling)
Pre-registration revenue optimization (demographics, eligibility, authorizations, pre-certifications procurement process engineering)
Check-in and Check-out customer experience and payment collections activities
Staff and organizational modeling to compliment process and technology changes

Revenue Cycle Technology

Facilitate and manage revenue cycle technology and tool vendor selection process and installs
- Patient access (phone systems, scheduling logic, registration QA, eligibility vendors, patient payment, denials and workflow)
- Patient financial services (A/R workflow, denials management, measurement and monitoring)
Complete end-to-end process engineering, system requirements documentation and install operational support

Cash posting optimization (third party and patient payments)
Cash collections optimization including conversion of paper to automated processes
Collection practices and A/R management workflow enhancements
Denials management and workflow improvements
Staff training and performance monitoring to compliment process and technology changes
Organizational design of revenue cycle departments & teams including outsourcing / insourcing and centralized business offices

Revenue cycle strategy and action plans focused on centralization (merger of systems, merger of business office, creation of depts)
Project management for large improvement projects and technology updates / changes / installs
Facilitated design sessions to take companies from the current to the future state
Development and management of reporting, tracking and measurement tools
Training program support and roll-out for staff, management and leadership